Appointments

How to request an appointment

You can request a routine appointment by:

When you get in touch, we’ll ask what you need help with.

We will use the information to assist in providing the most appropriate service for you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • By text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • Phone 01493 745050
    Our telephone lines are open Monday to Friday, 8am to 6.30pm
  • By completing our online appointment cancellation form, please use “Other Admin Request”
  • Visit the surgery and speak with a receptionist
  • By Text
    Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you require a home visit, please try to telephone by 12:30 so that the GP’s can plan their visits. The GP will telephone you to ascertain the urgency/necessity of the visit.

Home visits are only for patients who are housebound due to illness or disability.

Please remember that several patients can be seen in the practice in the time it takes to make one home visit and there are also better facilities in the practice for examining and treating patients.

Late Night Pharmacies

As qualified healthcare professionals,
community pharmacists can offer clinical
advice and over-the-counter medicines for a
range of minor illnesses, such as coughs,
colds, sore throats, tummy trouble and aches
and pains.

If symptoms suggest it’s something more
serious, pharmacists have the right training
to make sure you get the help you need. For
example, they will tell you if you need to see
a GP, nurse or other healthcare professional.

All pharmacists train for 5 years in the use of
medicines. They are also trained in
managing minor illnesses and providing
health and wellbeing advice.

Many pharmacies are open until late and at
weekends. You do not need an
appointment.

Most pharmacies have a private consultation
room where you can discuss issues with
pharmacy staff without being overheard.

You can find out your nearest open
pharmacy on the NHS.uk website. Once you
have searched for the location, you can
select ‘only show pharmacies open now’ if
you are searching outside of usual business
hours.

Find a Pharmacy

Enhanced Access

Enhanced Access means patients will be able
to make pre-bookable appointments to see
a GP, practice nurse, or other qualified
healthcare professional, at a time that may
be more convenient for them.

Appointments will be available Wednesday to Friday, between 6.30pm to 8pm and on Saturday, 9am to 5pm.

These appointment will be at Phoenix House on Howard Street South, Great Yarmouth.

To arrange an evening or weekend appointment, patients simply need to contact the Practice during normal opening hours.

Chaperones

Chaperones

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.

This impartial observer will be a practice nurse, health care assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be rescheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The clinician may not undertake an examination if a chaperone is declined.

The role of a chaperone:

  • Maintains professional boundaries during intimate examinations.