COVID 19 – An update on visiting East Norfolk Medical Practice

Dear Patients,

We are continuously updating the way we work to try to ensure safety of patients and staff during the current COVID-19 pandemic. We continue to offer telephone appointments and the website for you to contact the practice through an on-line portal. Please do not visit the practice unless you have been requested to do so by a member of staff at the practice.

It may be necessary for you to attend a specific site dependant on your current medical condition and whether you are a patient who is shielding, vulnerable or currently experiencing symptoms of COVID-19.

  • Patients who are shielding or vulnerable will be advised to attend either Caister Health Centre or Nelson Medical Centre.
  • Patients experiencing symptoms of COVID-19 or living with someone with symptoms will be advised to attend Phoenix House.
  • Patients not in the above two groups will be advised to attend The Lighthouse Medical Centre.
  • Routine baby vaccinations will operate from Newtown Surgery.

If you have been asked to attend an appointment, arrive no more than 2 minutes before your appointment time and adhere to social distancing. We would encourage everyone attending any of our surgeries over the age of 3 to wear a face covering. We understand this could be difficult, if any patient of any age feels unable to do this, please discuss before attending the surgery as the clinician may need to make different arrangements for you. We really appreciate your co-operation with this, it will help us to keep you and our staff safe and our surgeries open.

Thank you for your understanding and support.

For those who wish to register as a new patient we ask that you submit our online registration form

For repeat medication, you can use our online Repeat Medication triage.

If you have symptoms of coronavirus (a high temperature, a new continuous cough or a loss or change to your sense of smell or taste ), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

for health information and advice, use the NHS website or your GP surgery website

  • for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read the full advice on protecting yourself if you’re at a higher risk from coronavirus on GOV.UK.

If you live with someone who has symptoms of coronavirus, you can get an isolation note, you do not need to get a note from a GP.

Only call 111 if you cannot get help online.

For further information go to nhs.uk/coronavirus or gov.uk/coronavirus. You can also visit our COVID-19 Support Room for wellbeing, parental and vulnerable patient advice.